How To Claim Warranty on Amazon: Top 5 Step To Follow

How To Claim Warranty on Amazon: Top 5 Step To Follow

6 December, 2023


Last updated on 6 December, 2023

Written by Content Team

How To Claim Warranty on Amazon: Top 5 Step To Follow

If you don't know how to claim warranty on Amazon products then don't worry I will tell you in this guide in 5 easy steps how to claim warranty.


The internet has completely transformed the way we shop. People now have a choice of products from all over the world, can make payments instantaneously, and receive recommendations tailored to their purchasing and browsing habits. Brick-and-mortar stores are also gaining online ground and improving their in-store consumer experience. Unfortunately, online buying has its own set of problems. As you open your shipment, you discover a broken piece. At that moment, everything you had anticipated to hold your items securely seems to have vanished.

Given the recent rise in phoney and inferior goods, every consumer dreams that the products they purchase will be guaranteed. The warranty ensures that the product is of excellent quality and free of manufacturing flaws. Moreover, consumers can replace or fix things under warranty from the manufacturer if something breaks.

What is an Amazon Warranty Claim?

Amazon provides a one-year warranty on manufacturing defects from the date of purchase for devices that are either brand-new or Fully Refurbished. The Amazon warranty claim is among the best in the industry. Their A to Z guarantee establishes a benchmark that all internet retailers must adhere to. It should be noted that the gadget is only covered for normal customer use. Any attempt to fix the item could void the warranty.

If you don't know how to claim warranty on Amazon products in India, we can help.

How To Claim Warranty on Amazon Step by Step

If you want to register a product and claim a warranty on Amazon, the process varies based on the product and seller. However, here's a brief rundown of everything you must accomplish.

Step 1:

Verify whether the guarantee still applies to your Amazon purchase. As evidence of the purchase, keep the original invoice or receipt. This will be required when you make a warranty claim.

1. Verify the warranty details provided by the manufacturer or the vendor.

2. Check if the product type has an extended return time. The typical return window is 30 days if the product type is not specified or does not indicate a different window.

3. While some vendors have distinct return policies, the majority of sellers follow Amazon's return policy. If the seller's listing qualifies for Amazon Prime, the same return regulations exist to Amazon-fulfilled items.

Step 2:

1. Certain goods may require warranty registration. To conclude the warranty registration procedure, it is advised that you implement the manufacturer's or seller's instructions, which may include visiting a specified website, completing a registration form, or sending a warranty card.

2. When a customer's product malfunctions or requires assistance in using it, Amazon provides free Product Support services. These services include phone conversations, online video chats, contact details for manufacturers, and troubleshooting manuals.

Step 3:

1. If you encounter issues with a product under warranty, seek assistance from Amazon's customer service. Provide comprehensive details about the defective item, the specific challenges you're facing, and any required documentation. Their support team will guide you through the process of initiating a warranty claim.

2. You might be requested to return the item for inspection or replacement. Alternatively, they may instruct you to capture images or videos illustrating the issue.

3. In the case of a paid return, the refund amount will be subject to deductions covering the cost of return shipping and resupply.

4. For their items, Amazon also offers a plethora of extended warranties that can cover accidental damage in addition to extending the guarantee time.

5. For consumers who have acquired their purchases from sellers, Amazon offers a special procedure. This is known as the 'buy and contact' strategy. It offers substitutes for the faulty items you purchased from a store. The replacement, on the other hand, should be ordered from the Amazon website, and the cost of the new goods will be repaid to you.

Final Thoughts

Being a frontrunner in e-commerce trends, Amazon owes its success to its unwavering focus on customer satisfaction. The bedrock of this commitment is the A to Z Guarantee, providing a safety net for every product available on the platform. This assurance ensures that customers can shop on Amazon with confidence, knowing that the quality of their purchases is guaranteed. Amazon's extensive warranty enhances the customer's shopping experience. An experienced GoNukkad specialist can assist in adapting your company to Amazon's policies, procedures, and warranty guidelines.

Q. How can I receive a refund using my Amazon warranty?

A. Either the manufacturer or an authorized third-party repair provider authorized by the makers will fix the product. If a repair is not practical, they will send you a replacement and, in the event that one is not available, refund the purchase price.

Q. How long is the warranty renewed by Amazon?

A. Should your purchase fail to meet your satisfaction, you have the option to return it within 90 days of the initial receipt for a full refund or replacement. In the case of a Renewed Premium purchase, this return window extends to the first year.

Q. How much time does it take to file a warranty claim?

A. It depends on a number of variables, including the type of problem and the possible solutions, including replacement or repair.

Q. How to claim a warranty on Amazon after the expiration of the warranty period?

A. In general, only claims made during the designated warranty term are accepted. For assistance with exceptions, get in touch with customer service.

Q. What happens if the goods I receive as a replacement are flawed?

A. Make quick contact with Amazon customer service and explain the circumstances. They will advise you on what to do next, which can entail getting a refund or another replacement.

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