How To Return Product on Flipkart? A Definitive Guide for 2024

How To Return Product on Flipkart? A Definitive Guide for 2024

7 November, 2023

flipkart return policy

Last updated on 3 May, 2024

Written by Content Team

How To Return Product on Flipkart in 2024

Learn how to return products on Flipkart with this definitive guide. From Flipkart's return policy to the step-by-step procedure, get all your queries resolved.


The advent of online shopping has significantly enhanced our daily lives by granting us the ease of acquiring our preferred items with just a few clicks. Yet, there are instances when the item you receive fails to align with your expectations; it may not match the anticipated size or color, or, in uncommon cases, it may exhibit defects. In these circumstances, having a firm grasp on the procedure for returning a product on Flipkart becomes indispensable. This all-encompassing guide for 2024 is designed to lead you through the entire process, ensuring that your shopping and return encounters remain hassle-free and uncomplicated.

How To Return Product on Flipkart?

On Flipkart, returning an item is a simple procedure. To assist you in accessing it, here is a step-by-step guide:

Step 1: Log in to Flipkart

Go to the "Orders" tab after logging into your Flipkart account to get started. Click "Return" to initiate a return request after selecting the order you wish to return.

Step 2: Choose the Reason for Return

Select the reason for your return. Based on your selection, you will have three options:

1. Exchange: If you want the same product in a different size or color.

2. Replace: When the product is damaged, defective, or spoiled.

3. Refund: If you can't find a suitable replacement and want your money back.

Step 3: Verification Process

Depending on the product category, your return request may need to undergo a verification process. This ensures that the return is valid.

Step 4: Confirm Your Decision

Once your return request is verified, you'll need to confirm your decision based on the product category.

Step 5: Prepare for Return

Ensure you have all the necessary items for a smooth return, including the original packaging, price tags, freebies, and accessories.

Step 6: Pickup and Delivery

If you're exchanging or replacing a product, the pickup and delivery details will be communicated to you.

Step 7: Refund Process

If a refund is applicable, it will be initiated and processed. Flipkart's returns/replacement guarantee will govern the fulfillment of your request.

Flipkart Returns Policy Explained

Flipkart's product return policy varies depending on the category of the product. It's important to be aware of the specific return windows and conditions for different categories. Here are the main categories and their respective return policies:

1. 3-Day Return Policy: For products like winter wear, electronics, and certain lifestyle items, you can request a refund, replacement, or exchange within three days of delivery.

2. 7-Day Return Policy: Products falling under this category, such as large appliances, mobile phones, and some lifestyle items, have a seven-day return window. For product defects, you may be asked to visit the nearest authorized service center.

3. 10-Day Return Policy: Large furniture and certain other categories have a ten-day return policy. The product should be unused, undamaged, and in its original packaging.

4. No Returns: Certain goods are not returnable, such as certain electronics and mobile phones. The whole list of items that aren't returnable is available on Flipkart's website

5. Try & Buy: This policy applies to specific products during a specified period. If you bought a product during the Try & Buy period, you can request a refund within seven days. However, only one replacement is allowed under this policy.

No Questions Asked: This policy allows easy product return requests through the platform. You can request a refund or replacement within seven days, and it is especially useful for resolving issues with your product.

Common Scenarios of Product Returns

Understanding when your order is eligible for returns, exchange, replacement, or refund is crucial. Here are some common scenarios:

1. Damaged, Defective, or Tampered Order: If you receive a product with visible damage or if the package has been tampered with, you can reject the order on the spot or raise a return request. The Flipkart product returns team will guide you through the process.

2. Unexpected Fit, Color, or Style: If a product doesn't fit, or you don't like the color, you can return it. Choose "Exchange" for a different size or color.

3. You Got Something Else:If you receive the wrong product, you can request a return, and a replacement of the exact product you ordered will be provided.

4. If You Want a Refund: If you're unsatisfied with a replacement or if the product is out of stock, you can opt for a refund. Your refund will be processed via different methods, including IMPS transfer for cash-on-delivery orders or Back to Source if you used a specific payment method.

5. A Product is Not Functional During its Warranty Period: if your product experiences functionality issues within the warranty period, you can request a return. Be sure to check the product page for the Replacement Guarantee period and follow the brand's service center guidelines for further assistance.

Returns Pick-Up and Processing

When it comes to returns, the pickup and processing of your product involve specific conditions. The field executive will check the product for the following conditions:

1. The product should match the product details provided, and the MRP tag should be undetached and visible.

2. All in-the-box accessories, freebies, and combos should be present.

3. The product should be unused, unwashed, without stains, and with all original tags and packaging intact.

4. The product should be undamaged without any scratches, dents, tears, or holes.

5. The original packaging or box should be undamaged.

If any of these conditions are not met, the field executive may refuse to accept the return. In certain cases where the seller cannot process a replacement, a refund will be provided. If a product accessory is missing, damaged, or defective, the seller may replace the accessory or issue an equivalent eGV.


The Flipkart product return process for 2024 is designed to make your shopping experience hassle-free and convenient. Knowing the return policies for different product categories, understanding common scenarios, and following the specific conditions for returns and pick-ups can help you navigate the process effectively. So, shop with confidence on Flipkart, knowing that your satisfaction is a top priority.

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Q. Can one return a used product?

A. In most cases, products must be unused and in their original condition to be eligible for return. Be sure to check the specific return policy for the product you're interested in.

Q. How long does it take to get a refund after initiating a return request?

A. The refund process typically starts after the returned product is received by the seller. The exact timeline may vary depending on the specific circumstances and payment method.

Q. How do you track the status of a return request?

A. You can track your return request by visiting the 'My Account' page on Flipkart. Updates will be available there.

Q. What to do with a different or damaged product during an open-box delivery?

A. In case of an open box delivery, if you receive a different or damaged product, you'll receive a refund. No return request will be processed except for manufacturing defects.

Q. What is the "Try & Buy" policy, and how does it work?

A. The "Try & Buy" policy allows you to return products within seven days of delivery if the product was bought during the Try & Buy period. However, only one replacement is allowed under this policy.

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