How To Return Product on Myntra: A Step-by-Step Guide for 2024

How To Return Product on Myntra: A Step-by-Step Guide for 2024

7 November, 2023

how to return on myntra

Last updated on 2 May, 2024

Written by Content Team

How To Return Product on Myntra in 2024

Learn how to return product on Myntra with our easy step-by-step guide. Hassle-free returns made simple


Our lives are now more convenient than ever, thanks to online purchasing. But occasionally, the item you receive isn't quite what you anticipated. It's important to understand how to return a purchase on Myntra in this situation. In this guide, we will walk you through the process, ensuring a hassle-free how to return product on myntra in 2024.

Understanding Myntra's Return Policy

Before diving into the steps, let's familiarize ourselves with Myntra's return policy. It's essential to know what you can and cannot return and what the time limits are. Myntra typically allows returns within 30 days of delivery. However, the exact policy may vary for specific products or during promotions.

For a successful return, the product should be in its original condition with all tags and packaging intact. Now, let's get into the step-by-step process.

Step-by-Step Guide to Returning a Product on Myntra

Initiate the Return Process

1. Log in to your Myntra account.

2. Go to the 'My Orders' section.

3. Select the order containing the item you want to return.

Select the Reason for Return

1. After selecting the order, click on the item you wish to return.

2. Choose the reason for your return from the provided options. This information helps Myntra improve its services.

Choose the Preferred Return Method

1. Myntra offers two return methods: Pickup and Self-Ship.

a. Pickup: Myntra arranges for a courier to pick up the product from your doorstep.

b. Self-Ship: You can choose to return the product yourself by visiting a courier office.

Prepare Your Product for Return

1. Ensure the product is in its original condition.

2. Repack the item securely in its original packaging.

3. Attach the return label if provided by Myntra.

4. Keep the invoice and warranty card (if applicable) with the product.

Schedule a Pickup or Drop-off

For Pickup:

1. If you select the 'Pickup' option, Myntra will schedule a pickup based on location.

2. Ensure someone is available to hand the package to the courier.

For Self-Ship:

1. If you choose 'Self-Ship,' you'll receive instructions for the drop-off location.

2. Visit the designated courier office to return the product.

Tracking Your Return

1. You can track your return on the Myntra website.

2. Once your return is processed, you'll receive a refund to your original payment method.

Myntra Return Policy for Cash on Delivery

There are certain things to take into account if you have chosen the cash-on-delivery payment option and need to return an item. Myntra provides two refund choices in these situations: bank transfer and Myntra Credit.

1. Bank Transfer: To receive a refund via bank transfer, you must provide your bank details to Myntra. This enables Myntra to credit the refunded amount directly to your bank account. It's essential to ensure that the bank details you provide are accurate to avoid any processing issues.

2. Myntra Credit: Alternatively, you can opt for Myntra Credit. The refunded money is credited to your Myntra account when you select Myntra Credit. It's crucial to remember that this credit cannot be transferred to another bank account or taken out in cash. Instead, it may only be applied to future Myntra platform purchases.

For customers who pay cash on delivery, these choices provide flexibility by letting you choose the return method that best suits your buying habits. Myntra guarantees a quick and user-friendly return process, regardless of your preference for a direct bank transfer or the use of Myntra Credit for future purchases.

Important Tips for Hassle-Free Returns

1. Always keep the product in its original condition.

2. Retain all tags, packaging, and documents.

3. Double-check the return method (pickup or self-ship) you choose.

4. Ensure safe and secure packaging to avoid damage during return.

5. Be patient; the return and refund process may take some time.


Returning a product on Myntra is a straightforward process when you follow these steps. Remember to keep the product in its original condition, use the appropriate return method, and be patient during the refund process. Your satisfaction is important, and Myntra strives to provide the best possible return experience.

Now, you're well-equipped to navigate Myntra's return process and make your online shopping experience even more enjoyable. Happy shopping!

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Q. How long do I have to return a product on Myntra?

A. Myntra typically allows returns within 30 days of delivery.

Q. Can I return a product without the original packaging?

A. It's best to return the product in its original packaging to ensure a smooth process.

Q. How do I track my return on Myntra?

A. You can track your return on the Myntra website under the 'My Orders' section.

Q. What should I do if I receive a damaged product?

A. If you receive a damaged product, contact Myntra's customer support immediately. They will guide you through the return process for damaged items.

Q. Can I return a product that was part of a promotion or discount?

A. The return policy may vary for products bought during promotions. Check the specific terms for such purchases.

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